Internet consumers have every right to be concerned about posting potentially sensitive documents and credit card information. At Exceptional English, your privacy and online security are our top priority. For this reason, we use some of the best technology that the Internet has to offer so as to protect our customers.

  • Credit Card Transactions:
    All credit cards presented to Stripe are securely directed to the financial institution that issued the credit card, no matter where in the world. You, the customer, are notified whether your credit card has been approved or declined within 15 to 30 seconds, depending on your Internet connection. At NO TIME does Exceptional English ever see your credit card number, nor is it kept on any computer connected to the Internet.
  • Document Submission:
    We use 128-bit encryption* and Secure Sockets Layer (SSL) technology so that all documents submitted to Exceptional English via our website are sent as encrypted files known only to the sender and the recipient.

* Please note: Some countries have software restrictions that allow only 40-bit encryption. This reduction in security is beyond the control of Exceptional English.

Our Security/Privacy Features:

  • Unlike many other commercial websites, we do not collect unnecessary personal information from our customers. We ask only for the information that is required to complete your order. In this way, you can feel safe that we are not collecting and selling your personal information to other companies.
  • We require that all employees and freelance editors sign a confidentiality agreement before they are given access to customer information.
  • We do not use cookies. Cookies are small, passive text files placed directly on your computer that do not as such present any security risks. However, they may be used to trace your movements around the Internet without your knowledge. A third-party cookie can follow your surfing habits, which in turn may be used for all kinds of purposes, some of which you may not agree with.
  • We never place scripts on your computer. Although usually safe, these scripts may be malicious or invasive. JavaScript and other similar scripts are computer programs placed on your computer for various reasons (flashy effects, navigation, etc.) by many of the websites you visit. Exceptional English obtains the same results securely and safely without scripts.